Intelleca is hosting a "Speech in Contact Centres" breakfast on Friday, 7 October at the Park Hyatt Hotel in Johannesburg. The guest speaker will be Peter Hauser, senior VP of ScanSoft International.
Hauser will be accompanied by two of his senior executives, Krystyna Hirshman, director sales engineering international, and Tina Seuchter, senior director network speech solutions for the EMEA region.
"ScanSoft`s experience in speech self-service automation is unmatched," says Michael Renzon, MD of Intelleca. "It can be measured in number of deployments, in numbers of automated transactions, in breadth of markets reached, and in satisfied customers. ScanSoft has had success in bringing speech to the contact centre through innovative product and services developments."
The session will focus on:
1. The strategic impact of self-service automation in contact centres (focus on EMEA).
2. Speech products and roadmap for advanced speech recognition (ASR), text-to-speech (TTS), and speaker verification (voice biometrics).
3. First-hand accounts of speech systems business cases, return on investment, implementation challenges and customer take-up.
4. The ScanSoft/Nuance merger and the implications for the speech industry.
Intelleca is extending an invitation to all those in the contact centre environment to join ScanSoft at the breakfast session.
"This is an invaluable opportunity for people at the coal face of the speech business to share their experiences," says Renzon.
* The breakfast will begin at 7.30am for 8am. To reserve your seat at no cost, please e-mail your name, contact details and company name to Jane Steenkamp at janes@intelleca.co.za. Seats are limited so please book early.
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Intelleca is SA`s leader in providing telco-grade open-voice solutions. Advances in telephony and Internet convergence now make it possible to drive sophisticated telephone solutions using standards such as VoiceXML. Coupled with automatic speech recognition (ASR), text-to-speech (TTS) and speaker verification (voice biometrics) technologies these solutions offer unprecedented levels of customer service.
These solutions are ideal for banks, healthcare administrators, telcos, contact centres, transport, ticketing, hospitality and any other business that fields a large number of announcements, customer calls or transactions.
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