Interactive Intelligence receives Product of the Year Awards for contact centre, enterprise IP telephony software

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has received Technology Marketing Corp's (TMC) 2008 Product of the Year Awards for its contact centre and enterprise IP telephony software.

TMC honoured the Interactive Intelligence Customer Interaction Centre (CIC) and Enterprise Interaction Centre (EIC) software products for their unique integration to Microsoft's Office Communications Server 2007, which featured a first-of-its-kind synchronised presence capability for true real-time collaboration.

“Interactive Intelligence continues to bring value to the contact centre and enterprise IP telephony markets,” said TMC CEO, Nadji Tehrani. “The resulting collaboration benefits, along with other innovative aspects of its latest Office Communications Server 2007 integration, make Interactive Intelligence a most deserving winner of our Product of the Year Awards.”

Interactive Intelligence developed its CIC and EIC software products based on open, single-platform architecture with inherent multi-channel processing. This architecture was designed to deliver comprehensive applications minus the cost and complexity introduced by multipoint products.

“We appreciate TMC for acknowledging the innovation that continues to drive our product development efforts,” said senior vice-president of worldwide marketing, Joe Staples. “Our latest Office Communications Server 2007 integration is another step in our ongoing commitment to protect customer investments, while giving them the most feature-rich solutions on the market.”

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CIC and EIC offer mid-size to large contact centres and enterprises a multitude of built-in capabilities, including SIP-based switching; multi-channel routing and queuing; outbound/blended dialling; presence management; multi-channel quality monitoring; workforce management; interactive voice response; unified messaging; Web self-service; e-mail response and knowledge management; and communications-based process automation.

For more information about the Interactive Intelligence solutions for contact centre automation, enterprise IP telephony, and enterprise messaging, visit http://www.inin.com/ProductSolutions/Pages/default.aspx.

The TMC Product of the Year Awards recognise companies that demonstrate excellence in technological advancement and application refinements. For more information about the awards, visit http://www.tmcnet.com.

Founded in 1972, TMC is the world's leading business-to-business and integrated marketing media company. It publishes Customer Interaction Solutions, Internet Telephony, Unified Communications, and IMS Magazine.