Interactive Intelligence Group, a global provider of unified IP business communications solutions, is hosting a no-cost Web event titled: “2012 Key Contact Center Trends and Priorities: How You Can be Ready.”
This 75-minute Web event will be held Tuesday, 31 January at 11:30am Eastern time (EST).
The Webcast, already attracting more than 900 pre-registrants, will feature Forrester Research principal analyst, Art Schoeller, who brings with him 35 years of experience in the computer, communications, and software industries.
This Webcast is designed for call centre managers, customer service VPs, and anyone in charge of managing the customer experience. Trends covered will include cloud-based delivery models, incorporating multichannel communications, the role of mobile devices, and more.
Also presenting will be Interactive Intelligence senior VP, Joe Staples, who has 30-plus years of experience in the communications technology industry.
“We designed this Webcast to help contact centres answer the central question: 'How can I leverage the latest technology trends to both drive down costs and boost customer satisfaction?'” Staples said.
This Webcast will feature an extensive Q&A, with presenters on the panel being joined by industry veterans, Sheila McGee-Smith, founder of McGee-Smith Analytics; and Don Van Doren, founder and president of Vanguard Communications. The concluding Q&A session will enable attendees to submit questions to panellists.
All Webcast attendees will receive a free copy of the Interactive Intelligence contact centre automation e-newsletter, which features the latest Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide report.
To register for the Webcast, visit www.inin.com/webevent.
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Interactive Intelligence
Interactive Intelligence Group (Nasdaq: ININ) is a global provider of unified business communications solutions for contact centre automation, enterprise IP telephony, and business process automation. The company's solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4 000 customers worldwide.
The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2011 Top 500 Global Software and Services Suppliers. It employs approximately 1 000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +27 (11) 510 0074 or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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