Interactive Intelligence Group, a global provider of unified IP business communications software and services, is hosting a complimentary Web event titled, "Making the Business Case for Moving Your Contact Centre to the Cloud", to be held on Tuesday, 30 April, at 11:30am Eastern time (EDT).
This 75-minute Web cast will bring together leading industry experts to discuss the following critical issues when developing a business case for cloud-based contact centre solutions:
* Defining and quantifying the benefits of moving your contact centre to the cloud.
* Dealing with security and reliability concerns.
* Developing accurate premises versus cloud total-cost-of-ownership comparison.
* Using the cloud to improve the customer experience.
This Web cast will be presented by Ovum Principal Analyst, Keith Dawson, and Interactive Intelligence Chief Marketing Officer, Joe Staples. An extensive audience Q&A will follow the presentation, with Dawson and Staples joined by industry experts Elizabeth Herrell, principal analyst for Communication Initiatives, and JR Simmons, president and principal consultant for COMgroup.
"The growth of the cloud contact centre market is nearly 10 times that of the premises-based sector, but that doesn't mean the business case will be easily accepted internally," Staples said. "We designed this Web cast for contact centres that have decided the cloud makes sense for them, and now need the kind of objective, expert advice that will help them substantiate and execute on that decision."
Attendees of this Interactive Intelligence Web event will receive a complimentary white paper titled "The Total Cost of Ownership of Cloud and Premise-Based Contact Centre Systems" (Ovum, 21 January 2013).
To register for this Web cast, click here.
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