Consolidating onto a centrally managed contact centre platform, well equipped to service all your locations, can drive down your cost of ownership, while at the same time deliver more advanced services to your customers.
Elimination of the multitude of systems in various locations, from various vendors, with distinct administrative interfaces, provides an improved ability to centrally manage communications across the enterprise.
Productivity increases through a common set of applications and services, and the ability to deliver new functionality simultaneously across all locations. And overall reliability and availability of services can increase substantially. All well and good, but how do you get there?
Interactive Intelligence is hosting a Web event with the following industry experts:
* Drew Kraus - Research Vice-President, Worldwide Enterprise Communications Applications, Gartner
* Brad Herrington - Sr. Manager, Solutions Marketing, Interactive Intelligence
* Don Van Doren - President, Vangard Communications
* Tom Fisher - Director, Systems Engineering, Interactive Intelligence
They will share their insights and practical, hands-on experience about how to build a successful plan for consolidating and centralising your contact centre and enterprise communications.
When: 3 November 2011
Time: 11:30am Eastern
Register: here.
Following the presentation, there will be an extensive audience Q&A session. Attendance is free.
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