Interactive Intelligence Inc, a global developer of business communications software, has received SearchCRM.com's 2006 Product of the Year Award in the category of Call Centre Suites.
The award was given on behalf of the company's Customer Interaction Centre (CIC) software (version 2.4), a unified communications software suite that provides traditional TDM and IP-based contact centre automation and enterprise telephony functionality for mid-size and large organisations.
CIC, which was evaluated by TechTarget's SearchCRM.com editorial staff, in conjunction with a team of users, industry experts, analysts and consultants, was selected in its category as "the most complete software, packaged as a call centre suite," according to judges.
"Interactive Intelligence continues to evolve CIC to meet the needs of today's contact centres. It has delivered a platform that supports multiple inbound (phone, Web chat, e-mail, FAX) and outbound communications, while providing key supporting applications such as integrated IVR, call and screen recording, quality monitoring, workforce management and reporting."
SearchCRM.com judges evaluated CIC based on the following criteria: innovation, performance, ease-of-integration into existing environments, ease-of-use and manageability, functionality and value.
Judges indicated they were "impressed by the innovation Interactive Intelligence has continued to show with its call centre platform" and concluded that the company "stood out as a leader in helping companies manage their call centres".
CIC, which was first released in 1997, is an open, single-platform, software-based unified communications system designed to reduce costs, simplify management, and ensure long-term investment protection.
"We designed CIC to fill the gap left by 'point' solutions vendors claiming open standards and 'unified' architectures, to finally give end-users a cost-effective, flexible and highly-scalable communications solution," said Joseph A Staples, senior vice-president of worldwide marketing for Interactive Intelligence. "We appreciate the thoroughness and depth of the SearchCRM.com evaluation process and are honoured to have been selected for this award."
SearchCRM.com published a feature article on 16 January about CIC's 2006 Product of the Year Award in the category of call centre suites, which can be accessed on its Web site, here.
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SearchCRM.com is the Web's most relevant and extensive guide dedicated to customer relationship management (CRM) decision-makers. CRM is a business process that requires a special combination of customer-centric strategy and technical know-how and SearchCRM.com provides original daily news, expert tips, discussion forums, Webcasts and customised research that will help organisations develop, design and implement CRM initiatives. More information can be found at www.SearchCRM.com. SearchCRM.com is part of the TechTarget network (www.techtarget.com). TechTarget publishes integrated media that enable information technology (IT) marketers to reach targeted communities of IT professionals and executives in all phases of the technology decision-making and purchase process. Through its industry-leading Web sites, magazines and conferences, TechTarget delivers measurable results that help IT marketers generate qualified sales leads, shorten sales cycles and grow revenues.
Interactive Intelligence
Interactive Intelligence Inc (Nasdaq: ININ) is a global provider of business communications software and services for contact centre automation and enterprise IP telephony. Interactive Intelligence was founded in 1994 and has more than 2 500 customers worldwide. Recent awards include the 2006 Network World 200, CRM Magazine's 2006 Rising Star Excellence Award, Network Computing Magazine's 2006 Well-Connected Award, and Software Magazine's 2006 Top 500 Global Software and Services Companies. Interactive Intelligence employs approximately 450 people and is headquartered in Indianapolis, Indiana. The company has five global corporate offices, with additional sales offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at (+13) 17 872 3000 or info@inin.com; on the Net: http://www.inin.com.
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