Internet music service uses remote testing to keep customers `listening`

One of the most highly-trafficked brands on the Internet, BMG Music Service, turned to remote scalability testing to ensure its e-commerce website performed well for customers during busy holiday periods.

Music membership organisation BMG Direct, the parent company to BMG Music Service, chose Compuware PointForward`s remote scalability testing to quickly gain the insight it needed.

"PointForward allows companies seeking web site confidence in key areas -including reliability, integrity and scalability testing, as well as performance monitoring - to gain the information and assurance they need to provide a positive user experience," says Alex Faul, account manager at Compuware SA.

With the valuable remote scalability results from PointForward, BMG Direct was able to quickly make adjustments to its site.

"BMG Direct is continually expanding and revising its online presence. As such, our customers assume that our web site is always available and performs well," says Gary Schmidt, director of information systems for BMG Direct.

"Compuware`s PointForward gave us the confidence we needed to ensure that BMGMusicService.com could handle the rush of visitors expected during initial advertising efforts and holiday seasons," he says.

"With PointForward, we were able test our more intensive transactions under various conditions - helping us better understand our site`s performance and plan appropriately," concludes Schmidt.

PointForward is readily available to South African companies wanting to gain complete confidence in their web-based applications.

Compuware SA is offering a free website evaluation - visit www.pointforward.co.za or call Compuware SA toll-free on 0800 003 4617 for more information.