Internet Solutions (IS), the e-business infrastructure subsidiary of Dimension Data, has partnered with Intelleca Vocalis, the local representative of Vocalis`s SpeechMail speech recognition application, to provide its customer base with voice-enabled e-mail access.
IS is offering the SpeechMail service as a result of the formation of Business Gateway, the company`s application service provider (ASP) division which aims to offer services delivered on the ASP model.
Business Gateway groups various products developed by IS and third-parties into a bundle of value-added services offered to IS customers. Business Gateway`s SpeechMail service gives users remote access to all the information they require anywhere, any time and from any telephone.
SpeechMail allows users to listen to their e-mail messages over a telephone or cellphone. It recognises voice instructions, speaks the contents of e-mails to users, and replies to a sender with a recording of the user`s voice. Because it works with all mail servers, no additional hardware or software is required. SpeechMail lets the user know how many messages there are, what the headers are, who they are from and when they were sent. The user can navigate using speech or a telephone keypad.
"IS is targeting corporates with sales forces which spend much of their time away from their desks, but which still need immediate access to crucial data," says IS GM David Rogers. "We are also aiming the service at mobile employees who do not have constant access to their e-mail, perhaps during `dead` travel time, but who still need to receive e-mail for critical business information. The service will also be offered as added value for clients which host their mail servers themselves at IS, or even clients whose mail applications are run on an ASP server.
"Vocalis has a well established track record in speech recognition technology," says Rogers. "We chose to offer SpeechMail because it is an ASP-hosted service that connects with existing mail servers and does not require replacement of existing infrastructure such as e-mail or voice-mail systems."
"IS was appointed as a SpeechMail reseller because it is a leader in the provision of infrastructure and e-business solutions," says Mike Renzon, Intelleca Vocalis MD. "IS provides Internet services to a large number of organisations and is uniquely positioned to provide holistic solutions that cover a wide range of services and technologies."
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