How simple is it for you to access the information you want, customised to your needs, off the Internet? As our world moves increasingly towards online capabilities such as banking or shopping, the key to the success of these sites becomes increasingly clear: simple, fast, safe and personal. This is the essence of Internet Solutions` Customer Zone.
A secure Web site dedicated to the needs of their customers, be they financial or technical, Customer Zone has moved into a new league with its highly personalised account management system. Internet Solutions clients may now log into their personalised Customer Zone to select and view the information they wish to see in their choice of format.
"We have developed an intricate system whereby you can select what information you want on your home page - accounts, lines, installation progress reports and logging of service requests to name a few," says Antoinette Barnardo, eBusiness Manager of Internet Solutions. "Basically the system is secure and safe, and you only see what and how you want to see your own information."
Hosted securely at the Internet Solutions offices in Bryanston, Sandton, Customer Zone is managed by Internet Solutions` highly qualified technicians 24 hours a day, seven days a week. The technology is so advanced that your Customer Zone site may register a problem with one of your lines, log the problem, and notify you of the event or outage by either SMS or e-mail according to your date preference.
Ermano Quatero, director of IS Business Solutions, says the Customer Zone infrastructure is a management toolbox that ultimately marries technology with quality customer service.
"Customer Zone is a secure and central Web interface that offers an holistic view of a clients` relationship with us, both technical and financial. The site tells the client how their business is performing by way of costs, statistics and live data," comments Quatero.
Customer Zone also allows a company to select which staff members have access to what information, allowing the site to remain secure within your business to whatever extent you deem necessary.
"We have access, hosting, security and remote access up and currently running successfully," says Barnardo, "and will have MPLS type services by the end of the year. Customer Zone will thus ultimately bring the full bouquet of Internet Solutions services to our customers within a personalised and secure central environment."
Indeed, as the first ISP to offer this advanced service to customers, Internet Solutions has yet again succeeded in marrying technology to the ultimate goal of successful customer relationship management.
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