When Mark Hamburger of Internet Solutions (IS) gives a guarantee, he doesn`t mess around. As general manager of IS`s VPN (virtual private network) Division, he is not daunted by stringent SLAs (service level agreements) that guarantee 99.999% uptime for connectivity to IS`s MPLS network.
"We are constantly searching for ways to enhance our service as well as maintain it as the leading choice for both existing and potential VPN customers. The customers we service require tried and tested, state-of-the-art systems for their business-critical networks. We have to provide guarantees as to what they`ll get," says Hamburger.
With more than five years` MPLS (Multiprotocol Label Switching) experience, IS leads the way in SA. "No other service provider comes close to having our experience and value-added services," Hamburger says. "The MPLS network experienced phenomenal growth in 2004 - for us it`s tried and tested and has also created an impressive growth of skills. This gives us a real competitive advantage." This uptake, Hamburger says, now allows economies of scale to enter into costings and to be passed onto IS customers. "The MPLS VPN technology is incredibly stable," he says. "Our technicians now have some of the best skills available in the market and we enjoy both the confidence and trust of our user base. When you deliver commercially rated technology with world-class partners, 99.999% poses no problem!"
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Internet Solutions (IS) has transformed its business model and become a leading converged communications service provider in the country.
The business was founded on the principle of developing a robust infrastructure in order for corporates to conduct e-business. Over the past decade IS has established itself as a leader in this space, attracting over 80% of SA`s top businesses as clients.
During its 10-year life span, IS has evolved and grown its service offerings. Today, the company is the leading hosting service provider and security service provider in SA, as well as having significant market share in the virtual private network (VPN) and application service provider (ASP) space.
Internet Solutions, with an Empowerdex BBB rating, has earned an impressive collection of accolades, including eight First National Bank "Most Admired" awards, two Financial Mail Best Company to Work For awards, a place in the Top Unlisted Company Awards and first place in the ISP category for ComputerWeek Strategist`s Best of Breed IT Awards, 2004.
The company partners with major players such as Cisco, Microsoft, Oracle BT and AT&T, and in 2002 was certified as a Cisco Managed Security Service Provider, the first and only company outside of the US to be awarded this accolade.
For more, visit www.is.co.za.