Intervate, a software developer and solution provider that focuses on the delivery of intranet, portal and business process automation solutions, has invested into the development and maintenance of an online support system that allows customers to log issues around their software implementation. In addition, the system provides a workflow driven process for tracking and communicating the progress of .Net implementations.
"Web services have been around for some time, although much of the market has only just begun to implement and utilise these solutions extensively," says Migal van As, CEO of Intervate.
"We recognised the need for a tool that provides our customers with a support and feedback mechanism and, therefore, developed an online support system that allows customers to log and track implementation issues with us directly, via the Internet. In turn, this allows us to provide better service and improved responsiveness as we are now able to deliver superior real-time support."
Intervate has 11 Microsoft Certified Systems Developers in-house, as well as many other Microsoft certified professionals, with strong product development backgrounds. As such the company understands the need for stringent quality control and testing.
"Since Intervate has developed its own set of solutions for the South African and international markets, we understand the lifecycle methodology required to drive the emergence and acceptance of Web-based solutions into organisations," adds Van As. "Through our system, we can not only manage customer expectations once their solution has been implemented, but we can more readily manage queries logged and enhancement requests as well as ongoing education around the functionality of the solutions," says Van As.
"We certainly believe that our methodologies, quality control and expertise make us a strong partner for businesses looking to explore and understand services-oriented architecture; this together with our focus on real-time support has ensured we are viewed as one of Microsoft`s partners of choice for .Net implementations," concludes Van As.
"Intervate has been a Microsoft Gold Partner for four years," says Hennie Loubser, enterprise and partner group director at Microsoft South Africa.
"We have seen them grow from a small, niche focused company into an organisation that is helping to support our vision of service and skills excellence. Intervate`s commitment to driving innovative solutions via the Microsoft platform has entrenched them as one of our trusted .Net partners locally."
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Intervate is a software developer and solution provider that focuses on the delivery of intranet, portal, workflow management, business process automation and electronic document and records management solutions, which improve collaboration and productivity. Intervate holds extensive .Net skills and is a Microsoft Gold Certified partner with Information Worker Competency.
For more information, please visit the Intervate Web site at www.intervate.com.
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