Technology solutions and people resources integrator, Intuate Group, has signed a partnership agreement with Noble Systems Corporation, a global leader in contact centre solutions, becoming the preferred reseller of Noble products in the Southern African Development Community (SADC) region.
Mark Edwards, Director: Products and Services at Intuate Group, is confident the Noble product offering can assist local organisations in managing more effective contact centres and addresses many common challenges, including the need for more integrated unified communications.
“Noble's integrated contact centre and voice recording system is well advanced compared to other similar solutions. Built on industry best practices, this system uses new, but proven techniques and is based on sound technology platforms,” he states. “It is easy to use, cost effective and scalable so that it can grow with an organisation. The solution is also geared for remote offices, something that is becoming increasingly common in the South African context, enabling contact centre agents in different locations to receive and create calls remotely.”
According to Colin Chave, General Manager of Noble Systems EMEA, the company views South Africa an important area in which to grow its user base. “Intuate understands the needs of the South African marketplace and has the expertise to deliver quality solutions to Noble users. We were looking for a partner that would understand the benefits and return on investment of the Noble Solution set in order to provide the end-user with optimum value and performance. Intuate represents a quality company with enthusiastic people - the type of partner that Noble wants to go to market with.”
As a Noble Systems Business Partner, Intuate will market and sell Noble products as well as provide first and second level support for clients. The company's unified contact centre offering now includes predictive dialling, inbound contact management and ACD, IP-PBX, self service IVR software, CTI for intelligent screen pops, digital call recording, workforce management and reporting and VOIP support.
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