Iocore`s Consulting division has won one of the highest level service awards for contractors from leading financial house Nedcor, in the bank`s "Going for Gold" incentive program.
Iocore - previously known as NATH (New Africa Technology Holdings) - is a $100m high-technology group employing 1, 000 people worldwide across 14 countries. Key capabilities of the Group include e-commerce, billing systems, ERP, Supply Chain and financial applications. The Group is partially owned by Peregrine Holdings, a division of McCarthy Bank.
Previously, contractors could only win the bronze level in `Going for Gold`. This year Nedcor opened it up to silver level with one of the awards going to Iocore Consulting`s Oracle support team - giving it the highest award possible for contractors.
Nedcor`s national "Going for Gold" co-ordinator for the Technology and Operations Division (T&O), Willie Labuschagne, says the aim of the programme is to recognise unquestionably superior service in both individual and team performance.
"The awards acknowledge effort, commitment and talent, and demonstrate our appreciation of the valued contribution made by individuals to branch, division, and overall organisational success. The `Going for Gold` process attempts to improve productivity on all levels by applying the recognition process principles."
Iocore`s Oracle Support Group`s "Going for Gold" citation reads: "For consistently providing Oracle database availability for customers in the Unix environment through regular monitoring and tuning, thus ensuring that no production outages were experienced over an extended, continuous period.
"Furthermore for the proactive steps being taken to ensure that the production interruptions are reduced and by keeping databases within manageable limits, are ensuring that regular maintenance takes place. Consistent excellent service has proven that the production outages have further decreased on a year-to-year basis. Empowerment of customers and the positive feedback received from the business is ample evidence that this team is delivering over and above what is expected from them.
"The TSG (Technical Support Group) recognised the effort and dedication put in by: Hans Castelyn, Douglas Clarke, Rodney Naidoo, Nadine Rowland, Bradley Green-Thompson, Antoinette de Lange and Kirsten Lawson."
Iocore manager, Rodney Naidoo, comments: "We believe the success of the team demonstrates the very high level of contractors at Iocore. We are privileged to be associated with Nedcor and proud to be recognised in this way."
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Iocore
Established in 1995, IOCORE has diversified and grown to the point where it now has offices in 14 countries and employs in excess of 1000 people. Its market penetration spans Europe, Asia Pacific, Africa and the Americas, with foreign earnings accounting for 70 percent of its income.
IOCORE is a key provider of technology and services to a wide range of blue-chip companies and government organisations, in industry sectors from telecommunications, banking and insurance, to manufacturing, distribution, tourism, education and government
IOCORE`s success, both on a global and African scale, is attributable to a range of factors, notably its visionary approach to information technology, in which it leverages its strong entrepreneurial management style to focus on highly successful, growth technologies and industries; its strong vertical market experience; and its ability to attract and keep excellent people