IPS (Interactive People Solutions) has recently launched its call centre assessment package, Selection for Success to the call centre industry.
The package is designed to evaluate call centre staff. The purpose of such an evaluation is to ensure that the right person is in the right position. It is also used as a cost effective recruiting tool.
The package is structured around a half-hour telephonic interview in which a current or potential staff member answers competency based question in a random order. The answers are evaluated, compiled in a graphical form and a report is compiled on the potential staff member.
Selection for Success evaluates the following core competencies needed in a call centre: Leadership, Teamwork, Attitude, Communication, Listening skills and Customer Service.
The final product consists of a graphical representation, a personal profile and a speech profile.
The benefits of this package are numerous; two of which are that it is a cost effective recruitment procedure and that it ensures that candidates are placed in suitable positions.
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