Irish Life deploys new system
business intelligence (BI) platform, Tableau Software, CIO reports.
Irish Life is using the system to graphically represent data across the organisation, improve decision-making, and map patterns and trends in a clearer way. There are also plans to roll out new BI dashboards to up to 300 users in early 2012, the company reveals.
According to IBR, Irish Life, in association with Tableau Software partner, MXI Computing, has installed the product across the business, resulting in the rapid rollout of sophisticated online interactive data dashboards.
The dashboards are currently accessible to business executives, account managers and the CEO, enabling them to review up-to-date information in a highly visual and graphical manner.
With the new tool, the insurer aims to improve the sales pipeline and customer service management, and better control business retention.
The CBR quotes Irish Life Retail CEO Gerry Hassett as saying: "We can now see what is happening on [a] day-to-day and week-to-week basis, which means we can develop our business accordingly and further enhance our competitive edge.”
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