Internet Solutions` Business Gateway unit has introduced an exceptional new multi-messaging service called Grapevine.
Offering both "Push" and "Pull" messaging services, Grapevine allows customers the benefits of full messaging capabilities. The offering once again captures Internet Solutions` continuing innovation when it comes to seeking out opportunities to provide additional value-added services to its clients to best leverage existing Internet investments.
Automated communication services via the use of multi-messaging across channels such as SMS, e-mail, fax and voice is one of the fastest growing set of services being introduced by companies to reduce costs and improve business process efficiencies.
In partnering with Grapevine Interactive as a messaging partner, Internet Solutions looked for a business with a proven track record as a credible and professional company. "Grapevine Interactive is SA`s premier messaging providers," says Alison Vorster, GM Business Gateway. "They currently provide multi-channel services to companies such as Old Mutual, Vodacom and Liberty Life, and we were positive that our partnership will reap the best results for our customers."
Indeed the partnership offers a number of important characteristics. Businesses that require reliable, two-way messaging services that can grow to large volumes are easily catered for via Grapevine Interactive`s direct two-way, high volume SMS connectivity to all three mobile networks.
Added to this, Grapevine Interactive is the only messaging provider in SA that is able to provide a company with a single connection that can communicate to recipients across all channels including SMS, e-mail, fax and synthesised voice calls.
Internet Solutions recently closed its first deal with Prosperity Health, an international company whose needs were successfully met by Grapevine`s offerings.
Prosperity initially required the ability to notify clients of claims and balances via SMS and to be able to send marketing messages and birthday greetings on SMS. These services now run across all three SA mobile networks, ie Vodacom, Cell C and MTN, as well as the Namibian network MTC, and will later be extended to other channels such as e-mail and fax.
Prosperity is also planning to run innovative services such as allowing clients to source information by way of sending an SMS in the near future. For example, should a client wish to know how much money s/he still has for dental care s/he would SMS the message "Dental B/L" with his account code to an allocated 08 number. Such technology allows for a smooth communications process as well as alleviating the load on the call centre. Prosperity intends to ultimately e-enable its entire business. Such services would certainly make it a market leader in the industry.
Automated communication messaging services offers companies a significant opportunity to reduce costs and improve customer relationships, as well as more efficiently communicate with their staff and intermediaries. By offering this solution, Internet Solutions and partner Grapevine are able to provide a range corporate grade messaging services that are truly world-class quality.
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