Companies suffering the effects of the economic downturn may find the answer to their troubles in automating routine tasks.
This is according to Netsurit and IT automation company Kaseya, which will present a free executive forum in conjunction with ITWeb on 4 May. The forum will cover topics such as reducing operational costs in IT management; creating scalability in an IT service model; and how to use proactive maintenance and consultancy to create greater revenue.
Keynote speaker, Netsurit CEO Orrin Klopper, will present a case study on how Netsurit used IT automation to improve its services. He will detail the mistakes his company made in the beginning and how it learned from them.
Also speaking at the forum is Kaseya VP for EMEA, Mike Sanders, and Kaseya's regional sales manager for managed service providers, Jacques van der Merwe.
Sanders will demonstrate the latest version of the company's automation framework, Kaseya 2, while Van der Merwe will focus on the service desk and how IT and ticketing systems can be integrated to automate key tasks.
Van der Merwe describes a productive service desk as one that generates more revenue, is integrated seamlessly, and allows customers and clients to be more proactive.
He believes the forum should provide an insightful overview of what IT automation can do for a business and says attendees will have a chance to look at the service desk, view demonstrations and Webinars, as well as interact with users of the system.
In addition, all delegates will be given a 30-day full operational trial of the Kaseya platform, including four consultancy Webinar sessions.
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