IT Naledi Solutions today announced it has partnered with Revelation Data, the South African representative of US-based IT service management company Cherwell Software.
Ranked by Gartner and Forrester as a global leader in the space, Cherwell has revolutionised the service desk software market by offering the most generous licensing model available. Cherwell is being called 'an ERP system for IT' by its midmarket customers who are gaining huge value and cost benefit from implementing the tool; and in the words of Johan Swart, General Manager IT, SuperGroup: "We were further ahead in three months than we were with our previous solution in three years."
"Not only have we adopted this software for ourselves," commented Hashiem Bardien, Sales and Marketing Director of IT Naledi Solutions, "but we will be selling the product to our clients as one of Cherwell Software's solution providers in sub-Saharan Africa.
"Cherwell Software was developed and is based on ITIL methodology and has been subsequently verified by Pink Elephant as ITIL compliant," continued Bardien. "We know this is an important criterion in the local market, and thus was a key factor in our decision re establishing a partnership with them."
"Other benefits of this software is that organisations do not need a software developer to do any customisation as multiple templates are provided for precisely this, and of course, the product is very competitively priced," concluded Bardien. "All in all, we are confident that the software will be very acceptable and appropriate for companies in sub-Saharan Africa, and look forward to a successful and close working relationship with Cherwell Software and its local partner, Revelation Data, over the coming months and years."
For further information, please contact Hashiem Bardien, tel: 021 531 1265; fax: 021 531 1285; e-mail hbardien@itnaledi.co.za.
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Cherwell Software
Cherwell Software builds award-winning IT service management software and extraordinary customer relationships. Recognised by both Gartner and Forrester, Cherwell Service Management is an affordable, easy-to-use, and flexible ITSM platform you'll never outgrow.
The company was founded by some of the industry's most notable leaders. Cherwell began with simple goals, ie, to make helpdesk software that users would want to use and to do business honestly by putting customers first.
Cherwell is one of the fastest growing IT service management software providers with corporate headquarters in Colorado Springs, USA.
IT Naledi Solutions
IT Naledi Solutions is a South African IT infrastructure services company that supplies and manages a diverse range of hardware and software solutions for large and medium organisations. It engages with its clients to tailor IT services solutions that support their business objectives and meet their budgets. Its service delivery is built around four core beliefs: flexibility, accountability, customer focus and cost efficiency.
The company was spun out of Unisys South Africa in January 2007, when staff members with over 200 years of collective IT experience between them took over ownership and control of its Western Cape services divisions. Since then it has established relationships and partnerships with many major vendors, and is, for instance, a reseller and services partner for Dell, Huawei, Ruckus Wireless and Samsung; a warranty partner for Huawei and Samsung; a partner of Acer and Epson; and maintains a strong relationship with First Distribution, Mustek and Pinnacle Technology.
IT Naledi is more than 70% black-owned and 75% of its board members are black, making it a true BEE company with an Empowerdex BEE Level 2 certification. It is also an employee-owned business, with 49% of shares held by employees and 51% by directors.
Although Western Cape-based, it serves clients throughout South and southern Africa, including Namibia, Botswana and Swaziland.
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