Outsourced food solutions company RoyalSechaba has improved efficiencies and reduced costs by replacing outdated copiers and printers at its offices in Centurion, Bloemfontein, Cape Town and Durban. This follows its purchase of 18 colour and monochrome multifunctional peripherals from Itec Pretoria East, a franchise in the Itec Group, a move that has allowed the catering business to keep abreast of the latest office automation technology.
In addition to the benefits of consolidating the functionality of a printer, copier, scanner and fax into one machine, RoyalSechaba has also taken advantage of Itec's consultative approach.
“What impressed us about Itec Pretoria East is that they analysed our business to see how we worked to identify productivity, cost and technological inefficiencies. They took the time to identify what we needed before proposing an integrated office automation solution that delivers on our requirements,” says Willie Arnoldi, group IT manager at RoyalSechaba. “Over and above this, it was also important for RoyalSechaba to work with a customer-centric organisation and Itec Pretoria East has demonstrated that they have our interests at heart. Based on all of this, we happily entered into a strategic partnership with them.”
Sean Moran, MD of Itec Pretoria East, says the company prides itself on service. “Selling a product to customers is one thing, but delivering on product uptime is what differentiates our service in the office automation sector. We are committed to service excellence and customer satisfaction. That is a key consideration for a business like RoyalSechaba which has its own commitments to service delivery across all the food sectors in which it operates.”
Arnoldi says Itec Pretoria East ensures that clients like RoyalSechaba are able to optimise their equipment and gain maximum productivity from their office automation solutions. “Itec has provided us with a dedicated service engineer who conducts weekly courtesy visits that ensure we experience no downtime. This gives RoyalSechaba the opportunity to develop a relationship with our service engineer as well as our own Itec account manager.”
Itec Pretoria East provides a number of support packages and services which can be customised to meet individual client needs, including 24-hour backup and onsite training through its extensive countrywide network of branches and dealers.
Additional Information:
For further information about Itec please visit http://www.itecgroup.co.za
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