ITIL certification 'a first`
Australian state Victoria`s revenue office claims it has become the first government agency in the world to gain IT Infrastructure Library (ITIL) certification for technology services, an achievement it says vindicates an earlier decision to cut ties with its outsourcer, reports ZDNet Australia.
Run by the Office of Government Commerce in the UK, the ITIL standard offers "best practice" criteria for the provision of IT services such as help desk, service level management, and disaster recovery.
Only 35 organisations globally - all commercial entities including IBM, Siemens and Computer Sciences Corporation - have achieved ITIL certification.
The State Revenue Office, which collects taxes for the Victorian government, adopted ITIL after it decided to end an outsourcing agreement two years ago. The move ended a seven-year relationship
Vignette and Certus join forces
Vignette and Certus Software are to join forces to expand the breadth of their compliance offerings by together bringing to market a Sarbanes-Oxley compliance application with a records management backbone.
CRMToday reports that this integrated solution enables critical compliance information to be correctly managed over its lifecycle.
During the past few years, governments and regulatory bodies worldwide have required organisations to enact stricter information retention controls to comply with legislation such as the Sarbanes-Oxley Act, Health Insurance Portability and Accountability Act and Basel II.
India`s NetSol scores German deal
German IT service provider Beck et al Services has entered into an agreement with India`s Networks Solutions (NetSol) to implement the ITIL-centric IT services management tool SNAPPiMON.
According to a media statement published on Pressbox, NetSol operates in the enterprise convergence area with a presence in Europe, US and Middle East.
"One value-add we can see immediately: SNAPPiMON saves us lots of time," says Gerry Wallner, senior consultant and ITIL specialist at Beck et al. Services. "When are the hard disks full? How are the servers and databases performing? These are aspects of our business that are now easier to check. And even more important: We can proactively react to possible failures."
Share
