ITIL goes mainstream

After years of early scepticism, ITIL - the Information Technology Infrastructure Library first assembled for the UK government in the late 1980s - is finally going mainstream, according to CIO.

The publication says when Australia`s Department of Finance and Administration (DOFA) transitioned from a fee-for-service outsourcing deal with IBM last November to a selective sourcing model that required it to insource its service desk, infrastructure and governance, it looked to the Information Technology Infrastructure Library (ITIL) to provide a strong governance and service improvement ethic.

Mark Seinor, branch manager IT services, says ITIL is delivering operationally, and is particularly proving its worth at a tactical level, where it is giving DOFA visibility into how it looks at issues and trends as well as the way it approaches further improvements.

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Eighty percent of the 100 CEOs surveyed for the "NYSE CEO Agenda 2006" said they spent more time on regulatory and compliance issues than five years ago.

SmartPros reports that almost 70% find compliance with section 404 of Sarbanes-Oxley the most demanding governance task, and while a majority of CEOs question the balance between the investment required and the resulting benefits, most CEOs agree that Sarbanes-Oxley and Exchange governance rules have contributed to board members being more informed (66%) and better engaged (72%).

BWise, a provider of compliance and enterprise risk management software, has launched a new release of its flagship product, BWise 3.1 Service Pack 1.

The company says in a media release that the newest version of the BWise product suite provides a comprehensive internal control and risk management framework, with a fully integrated IT and corporate governance solution.

The solution is aimed at ensuring compliance with such key regulatory requirements as those mandated by Sarbanes-Oxley and Basel II.

Information Technology Infrastructure Library (ITIL) has become the most widely accepted approach for IT service management in India, reports Express Computer.

Managed services providers and business process outsourcing outfits are adopting ITIL, which is helping them to excel and adhere to service level agreements.

The widespread adoption of this standard has also prompted many organisations to go in for difficult-to-achieve certifications such as SAS 70 (Statement on Auditing Standards 70) and BS 15000 (British Standards 15000) to further enhance their service delivery levels.