Recovering economies, rapid globalisation and regulatory disruption will require technology-enabled innovation and change in most companies in 2005 and 2006, but the role of IT will change, delegates at the Gartner Symposium ITxpo 2005 were told this week.
Mark Raskino, Gartner research VP, and John Mahoney, managing VP, said by 2009 more than 50% of large enterprise IT departments will deliver more value by managing business information, processes and relationships than by managing technology.
Also by 2009, they said, 50% of all IT departments will refocus on brokering services and shaping business demand, rather than on delivering IT directly, and the importance of process design will grow - initially within a small percentage of companies.
Until at least 2009, organisations that fuse technology, business process design and business relationships will outperform those that don`t by at least 15% a year, Raskino and Mahoney pointed out.
In terms of IT management goals for 2005, Raskino and Mahoney urged organisations to question their assumptions, as half of them will be wrong in 12 months; move forward in 2005; and extend IT`s systematic approach into business processes and relationships.
They speculated that most IT management teams will face a change of focus in 2005 and the next few years will differ sharply from the previous three because most businesses have re-established growth agendas in 2004. This change of focus will also be driven by underlying changes in technology structures and capabilities.
IT leaders will have to change their own and their organisations` direction and set a new course for the people who work for them, Raskino and Mahoney said.
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