Developing new business areas and reducing backlogs in IT requires investment and a willingness to change the way business works.
This is according to Tore Brynaa, business value consultant and cloud specialist at BMC Software.
“I have been working in IT service management for the past six to seven years as a consultant, and what I have noticed is that IT has enabled businesses to transform and become more automated.”
IT tasks that used to take weeks to resolve are now resolved in minutes, allowing for more efficient use of resources, which could then be used by companies to get back to basics and fix what was not done on the first attempt to implement IT service management (ITSM)-related practices, he says.
The better ITSM is implemented, the better IT can support the business. The better business is supported, the happier everyone at the organisation is, Brynaa says.
“Slowly, IT people are being heard by business.”
ITWeb's deliverIT summit, a two-day ITSM event taking place on 20 and 21 September at The Forum, in Bryanston, will address the challenges facing IT departments to deliver service excellence in the face of change.
The summit will focus on disruptive technologies and trends changing ITSM, ranging from cloud computing to the mobile workforce.
Brynaa will provide real-life examples from organisations around the world that tried to implement ITSM practices and failed at first. He will illustrate the effects IT has on business and how organisations can benefit from using ITSM practices.
“Listen to IT, there are many new inputs as to how business can be conducted. Reduce obsolete processes, combine data from several sources, get to know yourself, your customers, your marketplace - and then change the way you work.”
For more information, and to book your seat at the deliverIT summit, click here.
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