Jacada Ltd a leader in software solutions that accelerate business process improvement, distributed in South Africa by CommerceQuest SA, has reported financial results for the 2005 second quarter.
Total revenues for the 2005 second quarter were $5.5 million, up from $4 million in the 2005 first quarter and $4.9 million in the second quarter of 2004. Gross profit for the 2005 second quarter was $4.5 million, or 82% of total revenues, compared to $2.6 million, or 66% of total revenues, in the 2005 first quarter. Operating loss for the 2005 second quarter was $410 000, compared to $4.3 million in the 2005 first quarter.
"I am very pleased to report that Jacada experienced improved results based on the sale of Jacada Fusion," says Gideon Hollander, CEO of Jacada.
"After a relatively challenging period launching our new solution, we are now gaining positive momentum. Our long-term investments are starting to deliver results and we anticipate that this quarter marks the beginning of a growth path for Jacada Fusion."
Hollander says that in the second quarter Jacada achieved significant revenue growth, based on the sale of Jacada Fusion, and reduced losses, due to improvements that were implemented in the sales, marketing and operations model.
"Jacada was also able to achieve several milestones in the 2005 second quarter, including total revenues being higher than any time over the past two-and-a-half years and software and product revenues being the highest since the third quarter of 2003.
"We continue to be excited about the traction Jacada Fusion is gaining in the contact centre market," says Hollander. "New account activity is encouraging. During the second quarter, Jacada secured a significant enterprise licence agreement for Jacada Fusion with a large contact centre outsourcer."
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Jacada solutions help customers rapidly simplify and improve high-value business processes while eliminating the traditional long and expensive systems replacement projects.
Jacada Fusion is an award-winning agent productivity solution containing patented technology that enables organisations to reduce customer churn as well as increase revenues by providing more time for up-sell and cross-sell activities.
Jacada Fusion delivers a simplified interaction to dramatically improve the efficiency of the agent and the experience of the customer. By significantly reducing call handle times and training costs, Jacada Fusion delivers hard ROI, with payback achieved in months. Jacada solutions are deployed in over 100 contact centres to over 100 000 customer service representatives (agents) worldwide, and to millions of users through self-service applications designed to off-load contact centre activity.
Jacada has over 1 200 customers worldwide including many Fortune 1000 corporations and government organisations. Founded in 1990, Jacada operates globally with offices in Atlanta, Georgia; Herzliya, Israel; and London, England. Jacada can be reached at www.jacada.com or at 1 800 773 9574.
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