On the back of the recently signed distributorship agreement with CommProve, Jasco has partnered with Cell C to deliver real-time network monitoring, diagnostics and optimisation.
This will enable Cell C to become more proactive in response to network issues and deliver improved service to its customers, the companies say.
"Jasco became a distributor of CommProve earlier in 2012, which enabled it to secure network monitoring, diagnostics and optimisation business with Cell C. The CommProve solution we are supplying will enable Cell C to conduct real-time network diagnostics and monitoring of traffic, particularly over voice networks. This will enable them to determine call quality and call success, the frequency of dropped calls and more," says Mark van Vuuren, MD of Jasco ICT Solutions.
"If problems on the network are detected as a result of dropped and poor-quality calls, these issues can be addressed immediately. This is a more proactive approach that enables issues to be addressed before customers complain, delivering improved customer service and efficiency," he adds.
"For Jasco, it is an opportunity to expand on our existing RAN and transmission portfolios and to start playing in the OSS/BSS space, which will solve an important challenge for one of South Africa's major mobile network operators," Van Vuuren continues.
Jasco will be supplying a complete, end-to end solution to Cell C. This includes the physical hardware probes that will be placed at Cell C core sites, as well as software, hardware and software implementation, and a two-year support and maintenance contract.
"The CommProve network monitoring solution delivered by Jasco will enable Cell C to proactively address service issues and ensure that the experience of customers on our network is the best it can be," adds Joe Brittz, CTO of Cell C.
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