J.D. Edwards & Company and BMC Software, Inc. today announced the availability of the OneWorld Knowledge Module (KM) for PATROL from J.D. Edwards. Together, PATROL and the OneWorld KM manage the IT environment including OneWorld applications, databases and operating systems to improve system availability, performance and recoverability across the enterprise. J.D. Edwards developed this KM as a participant in BMC Software`s PATROLMARK program.
By partnering with BMC Software, J.D. Edwards has provided customers with greater application availability and full interoperability of OneWorld through BMC Software`s PATROL product line, the industry`s de facto standard for managing applications in the world`s largest and most complex computing environments.
The PATROL products from BMC Software monitor and manage applications to ensure system availability. They provide in-depth information about the global supply chain environment including the OneWorld enterprise software, databases, middleware, operating systems, the network and other packaged software applications. With this solution from J.D. Edwards, customers have an industry-tested tool that enables OneWorld users to be up and running around the clock.
According to industry analysts, the average downtime cost for an enterprise software application is US$39,950 an hour and US$5,000,000 a year, making application management critical to bottom-line profitability. Global supply chain management is the backbone of many organizations worldwide. As companies move toward doing business online, availability of their systems is of utmost importance. Applications need to be available 24 hours a day, 7 days a week, 365 days a year.
"Our relationship with J.D. Edwards emphasizes that customer satisfaction is key," said Bill Ridlehuber, director of strategy and partner programs at BMC Software. "The OneWorld Knowledge Module from J.D. Edwards will extend PATROL to provide increased system availability for OneWorld customers."
"BMC Software`s PATROL applications enable J.D. Edwards customers to focus on running their businesses rather than monitoring the stability of their system`s environment," said Paul Barker, director of technical marketing at J.D. Edwards. "With BMC Software`s PATROL, customers can be assured that they will have the right tools to manage OneWorld for maximum availability, performance and recovery."
Share
BMC Software`s PATROL Product
PATROL by BMC Software optimizes the service provided to users by centralizing and automating the management of the critical elements associated with applications, databases, operating systems, networks, middleware and server hardware. The PATROL products provide the industry`s broadest range of platform support including Unix, Microsoft Windows NT and Windows 2000, OpenVMS, NetWare, OS/400, OS/2 and OS/390. PATROL also provides the industry`s most comprehensive application support, with solutions to manage other business-critical applications including J.D.
Edwards, and the Microsoft BackOffice suite of products, as well as help desk, Lotus and Internet/E-commerce environments. The patented PATROL Agent interacts with plug-in PATROL Knowledge Modules, which contain "libraries" of management expertise about specific applications, databases, operating systems, middleware, networks and servers.