John Craig selects PIC Solutions Credit Academy seminar

The PIC Solutions Credit Academy has been selected by John Craig to deliver an intensive collections skills and telephone techniques seminar to personnel in the organisation`s collections environment.

John Craig`s core business is branded retail apparel and the group focuses on exclusive up-market clothing, footwear, accessories and cellular products for the emerging black consumer market.

This customised seminar will provide delegates with an understanding of collections management, collections concepts and the practical implementation of best practice telephonic communication in a collections environment. This interactive seminar will ensure that delegates return to their work environments with a full understanding of collections management to collect more effectively and efficiently while maintaining the right balance between customer service and a collections assertive approach.

Deon van der Wath, Director of Risk Management at John Craig, states: "The collections environment is constantly changing and we need to develop and train our staff to keep up with these changes. Through this interactive seminar we can maximise the skills and telephone techniques of our collections personnel to improve our collections strategies. Good customer relationships are the key to maintaining a competitive-edge and by improving the skills and knowledge base of our staff, we can ensure that we offer our customers an excellent service."

Stephen Leonard, Managing Director of PIC Solutions, adds: "The Credit Academy offers specialised training seminars that can be adapted to any organisation`s environment. This customised training seminar will ensure that personnel from John Craig are exposed to best practices in the collections environment. Our personnel have a wealth of experience of delivering practical training solutions all over the world and we are delighted to present this customised training programme for John Craig."