Kaseya goes live in Dublin

Kaseya's Global Customer Service Centre in Auckland has gone live along with a second facility in Dublin, Ireland, reports Tech Day.

The service centres will act as the primary contact points for all customer-related inquiries from the company's base of over 5 000 organisations around the world.

Based in Auckland, Beverley Parry will look after the two new service centres as vice-president, of Global Customer Service. The two global service centres will each operate 12 to 13 hours a day, share standardised systems and provide a single point of contact with the same contact details.

Vodafone has ramped up their service offering with consumers now able to walk into a service centre where technicians are on hand to repair a phone on the spot, says Channel News.

"We aim to turn most people around within an hour for 90% of the problems we are handling" says Greg Spears Director of Communications at Vodafone.

For those who can't make it to a Vodafone and 3 services centre customers will have their phone couriered from a Vodafone shop to the call centre. The Service Centres can also help with product support and troubleshooting, product education, upgrades, second services and billing enquiries.

Zeacom has received a $2.11 million tech grant and the funding will be paid out over three years and be invested in its Auckland-based research and development team and international sales and marketing resources to target growth among small to medium enterprises and contact centre operators worldwide, states TechDay.

The grants, administered by the Foundation for Research, Science and Technology, support firms with a good track record of spending a significant proportion of their revenue on research and development.

$92 million is due to be invested into 26 businesses across 2010 and 2011 in the high value manufacturing sector, the report says.