KC engages language specialists
KC Contact Centres, part of Hull-based communications provider KC, provides outsourced customer services to a range of clients including Hull City Council and a busy central government department.
According to Call Centre Clinic, from July, all calls from non-English speakers to KC Contact Centres' Hull-based call centre will be connected to one of Language is Everything's qualified linguists.
A three-way conversation between the customer, the call centre adviser and the interpreter means that the customer's enquiry can be handled quickly and with confidence that their needs are being met.
Tony Jopling, head of KC Contact Centres, said: “We receive calls everyday from people whose first language isn't English and we want to give them the same high standard of service that all our other customers receive.
“Language is Everything shares our passion for customer service excellence and we've been impressed by the quality of the interpreters they use, the efficiency of their operations and their innovative approach.”
Share
