Kenya is to host the first African business process outsourcing (BPO) and call centre conference later this month.
According to conference organiser, AITEC Africa, the event will be held under the auspices of the Kenyan Ministry of Information and Communication in Nairobi.
"We are delighted that Kenya is hosting the first African BPO and call centre conference. This will boost Kenya`s concerted drive to become the leading outsource destination in the world," said Dr Bitange Ndemo, Kenya`s secretary of information and communication.
Sean Moroney, founder and chairman of AITEC Africa, says this is the first in a series of African BPO and call centre conferences to be held in different key markets across the continent, aimed at the entire African region.
"The upcoming conference will focus primarily on business opportunities in Kenya and other East African countries," explains Moroney.
"In March next year, we will hold one in West Africa (Ghana or Nigeria) followed by both Kenya and Mauritius to cover East Africa and Mauritius."
Moroney says the series of conferences will provide opportunities for South African ICT businesses to sell skills, services and products to the region`s emerging BPO and call centre enterprises. It also provides an opportunity for SA`s BPO operations to identify operational partners across the continent, he says.
SA`s Rod Jones, principal partner at Rod Jones Strategic Solutions, and Mfanu Mfayela, CEO of the South African Call Centre Community, will be among the speakers at the event.
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