KMWorld magazine has named Epicor Software as a winner from more than 230 entries in a recent special report, calling a "Trend-Setting Product of 2003" in the business process management category.
KMWorld executive editor Hugh McKellar notes: "To assemble this list, we talked with colleagues, analysts, vendors and users, and all agreed that usability, flexibility, adoption rate and total cost of ownership should be criteria for inclusion. Designed with the user in mind, Trend-Setting Products reduce the level of expertise and programming required to deliver peak performance."
Epicor for Service Enterprises is the first XML Web services enterprise service automation (ESA) solution for mid-sized, project-based businesses. The solution, which enables technology companies, internal IS departments, embedded service organisations, and professional service firms to carry out complete and effective project portfolio management. It is part of a series of industry-specific Epicor solutions built using Microsoft .NET technology and enabled by Epicor`s new Internet Component Environment (ICE) platform for developing Web services applications.
Through the use of business process management (BPM) technology, Epicor ICE enables companies to automate and streamline business processes, and change business rules on-demand and in real-time to react to various market conditions and capture more revenue opportunities.
Gartner analyst Roy Schulte comments: "As companies strive to cut costs and improve their responsiveness to customers, suppliers and the world at large, the concept of event-driven design is becoming more widely used. Event-driven business processes and event-driven application systems help enterprises react quickly and precisely to rapidly changing conditions."
Epicor for Service Enterprises and Epicor ICE feature a comprehensive workflow and business process solution, Epicor BPM Director, which includes framework support for business process and event-driven messaging, as well as a comprehensive business orchestration application. Both application developers and information workers can use BPM Director to coordinate real-time business processes, orchestrate workflows and automate decision-making. BPM Director can also operate as an enterprise application integration engine for straight-through processing with other business applications or workflow packages, seamlessly handing off processes between systems.
"Business process management has become an indispensable component of the way in which companies execute against strategy," says Scott McKenzie, MD of local Epicor distributor New Era Solutions. "This business enabler is at the heart of Epicor for Service Enterprises, and the fact that Epicor has won such industry acknowledgement will give customers the assurance they have bought the market`s leading product."
KMWorld is a monthly, controlled-circulation magazine that covers knowledge management technologies and issues. KMWorld magazine is published by Information Today, Inc.
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