Joanne Kavanagh, FrontRange channel account manager, says under the terms of the agreement, Kunene may sell and install GoldMine Front Office, FrontRange`s CRM product for the mid-market sector.
Andre Maree, KSS MD, says his company`s customer profile is medium to large organisations, "a level below the Top 20 corporates. They are typically multi-site and geographically dispersed and have shared service centres and a requirement for inward and outward marketing".
He says KSS and FrontRange make a logical fit, as they are both in communications in a manner of speaking. He expands: "KSS focuses on communications in a technical sense - networking, multi-service networks, and voice, fax and messaging integration, to get people communicating with each other with the help of technology. GoldMine is a tool to help organisations communicate better with their clients, follow up leads, get a better return from existing clients and target future clients. It also has call centre integration capabilities tying in very nicely with the latest LAN based IP telephony technology."
KSS has two focused operational units:
Network Solutions: Focused on the emerging integration of voice fax, video and data networks. Addressing connectivity and communications technologies associated with all computing platforms, KSS Network Solutions concentrates on the provision of infrastructure to support resilient, disaster-proof local area networking, wide area networking and fast-emerging technologies associated with network attached storage and storage area networking.
IT Services: This unit combines consultancy with project and systems management methodologies to offer customers outsourced services in areas such as remote network management, file server and host outsourcing, as well as help desk and end user support.
Kavanagh says on joining the FrontRange Solutions Partner Programme resellers receive:
A 25 user in-house use copy of the relevant software
Computer based or classroom training for two technical staff to certification level
Launch funds
Sales accreditation
Multimedia demonstration CDs
Product brochures
Access to all partner services.
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Founded in 1989, FrontRange Solutions is a leading provider of front office solutions to enable small to medium-sized organisations to buy, sell and support customers with Web-based applications designed for the New Economy. The company sells its products and services through value-added resellers and other distribution partners.
FrontRange Solutions has its headquarters in Colorado Springs, Colo. For more information, visit www.frontrange.za
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