Local converged network provider KSS Technologies has raised the bar and will be taking service delivery to a new level. To achieve this, the company has appointed Etienne du Plooy as its new Technical Services Manager.
KSS is committed to sustainable human resources and skills development through its continuous investment in highly skilled sales and technical resources, thus creating confidence in its business partners, customers and employees.
Andr'e Maree, KSS managing director, stresses that customer satisfaction continues to be among his highest priorities. “We made a conscious decision to source a high calibre person to take on this responsibility and I believe Etienne has the personality, skills and expertise to achieve this.”
Du Plooy was the national operations manager for Unisys Africa, having been with the company for more than 20 years. He was largely responsible for interacting with global team members to improve profitability and service delivery. Furthermore, his responsibilities also included supplier and partner management, Accredited Client Service Centres (ACSCs), service excellence and financial business management for operations.
Du Plooy bases all his business decisions on three pillars - clients, employees and reputation (brand). “My vision is to take service delivery to a whole new level; I like to refer to it as service excellence. I believe if you are not in sales, you better support someone in sales. This is the only way we will sustain our business going forward.”
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KSS Technologies
KSS Technologies specialises in the design, implementation and support of converged networking solutions. The company's head office is situated in Midrand with support centres countrywide, providing a national support infrastructure. With a proven track record in the enterprise, mid-market and upper-end small medium enterprise (SME) market segments, KSS provides information communication technology (ICT) solutions that integrate with legacy systems or builds solutions from the ground up through “greenfields” installations. Its approach, methodologies and solutions add unique business value by streamlining processes and eliminating redundant steps for clients within the public and private sectors.
KSS is committed to sustainable human resources and skills development through its continuous investment in highly skilled sales and technical resources, thus creating confidence in our business partners, customers and employees alike. KSS has been committed to true black economic empowerment (BEE) since its inception in 2000 and has increased its BEE shareholding to 41% in 2006. BEE executive management represents 67% of the board.
Certification and alignment with strategic vendor solutions empowers KSS to deliver business value to customers. Certification programmes assist to achieve consistently high levels of service and expertise. This commitment to empowering the organisation is reflected in its quest for certification. KSS received Cisco Silver Partner status in March 2000, highlighting an early dedication to delivering converged network solutions - now a key consideration for businesses eager to leverage the considerable efficiencies and returns that this platform delivers. More recently, KSS was awarded Cisco Customer Satisfaction Excellence, the highest distinction a partner can achieve within the Cisco Channel Partner Program.
In addition, KSS has developed its technical strengths by aligning and complying with standards from world-class vendor programmes, including: Expand Value Added Reseller & National Support partner; Citrix Silver Partner; Microsoft Certified Partner; IBM Business Partner; HP Preferred Partner (Storage & Networking); AXIS Certified partner; CommVault Gold partner and SLi (representing Lenel).
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