Kuwait's airline opens 24h call centre

Wataniya Airways, Kuwait's premium service airline, has opened a new 24 hour guest telephone contact centre, reports Al Bawaba.

The airline also announced the opening hours of its sales offices during the holy month with the aim of providing an even more convenient and service friendly experience for all the airline's guests.

Jassim Al Qames, head of public relations at Wataniya Airways said the airline has provided new opening times during the Holy month that suit our guests' travel needs.

Australia's largest telco is finally offloading its 51% stake in Chinese property website SouFun, and has unveiled plans to spend up to $1 billion on a "transition" it said was necessary to ensure its long-term profitability, states Znet.

"Today the greatest asset that Telstra has is our customer base, and we have been losing too many customers," Telstra chief executive David Thodey said.

Moves to improve customer service will include the introduction of a 24 hour, seven day a week customer contact centre from 14 September, and improved online customer support.

Contact centres in the North East of UK still have time to stake a claim to be the region's best in 2010, by entering the annual North East Contact Centre Awards, says Call Centre Helper.

With exactly four weeks to go until entries close, contact centres are being reminded not to miss the deadline for the awards, which have grown to be recognised as the region's industry 'Oscars'.

Competition entries close on Friday 3 September and all entrants must download an application pack and complete their submission by this date.