To meet the demands of a rapidly growing channel partner network and increasing market share, Kyocera Mita has initiated a new programme to ensure excellent service levels for its customers.
The newly launched Channel Partner Programme defines three levels of engagement between the company and its channel partners: Premier Partners, Authorised Dealers and Authorised Resellers.
Kyocera is committed to delivering its high-quality technology and products to all its customers at the best possible levels of service. Whether you deal with a Kyocera channel partner at any of the above levels, Kyocera is determined to ensure that you receive comprehensive service from the channel and the company itself.
“A key focus of Kyocera's business vision is the requirement that our people deliver the best possible service to all our customers,” says Oneida van Wyk, Channel Program Manager at Kyocera Mita South Africa. “We have always had high standards for our channel, but we have now formalised the requirements into three tiers, depending on the performance and the available resources of each partner, dealer or reseller.
“This takes into account the reality that some operations are smaller than others or might be located in rural areas. Nevertheless, any business getting Kyocera's approval must meet the same high standards of service delivery.”
Premier Partners must have extensive support resources and commit to being exclusive suppliers of Kyocera products.
The first such company appointed under the new programme is Dynamic Business Systems, of Johannesburg.
“Kyocera has always maintained strict quality control over its dealers,” says Gordon Sch"afer, founding member of Dynamic Business Systems. “The new Channel Partner Programme sets very firm criteria for the channel and Kyocera's own ongoing commitment to excellent support.
“Our company has always held the belief that service delivery is a more important factor than initial purchase price, and we are honoured to be appointed as the first Premier Partner.”
Service plays a vital role in Kyocera's vision, which is as significant as quality, reliability or low total cost of ownership. This is the foundation of the Channel Partner Programme's methodology.
“Apart from making sure that we can benchmark and verify the abilities of our channel partners at every level, the new programme also provides for our partners to grow and move upwards from one level to the next,” says van Wyk. “This is very important as we extend our reach into the market and see our channel partners grow into larger operations. We want to make sure that all our customers get industry-leading service delivery, no matter which approved Kyocera reseller, dealer or partner they buy from. It is also our total commitment that Kyocera supports its channel and customers completely, not just with world-leading products and technology.”
Companies who join the Kyocera Channel Partner Programme gain many benefits and can grow their business accordingly.
“At the same time, the new programme is aimed at making sure that customers derive the greatest possible value and cost savings from their decision to use Kyocera products,” concludes Van Wyk.
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