Lack of training causes BA fiasco

British Airways (BA) has admitted it did not properly train workers to use new systems and equipment at Heathrow Terminal Five and compromised on the testing schedule, as it did not want to delay the terminal's opening, reports Computing.

In a report published by the House of Commons Transport Committee, BA accepted that staff was not sufficiently familiar with the systems and that IT trials had not been thorough enough.

However, BA said pushing back the opening date was not an option as the cost of delaying would have been significantly greater than that incurred as a result of the glitches.

Softscape has won the Enterprise category in HR and training management software at the UK Software Satisfaction Awards 2008, states Market Watch.

The awards are based on the views of buyers and end-users of business software applications and were established to reward high standards from software application providers in the country.

Almost 6 000 end-users and purchasers of business software voted and indicated that Softscape has a customer retention rate of 98%.

iLinc, an online collaboration solutions provider, has partnered with Indian life cycle management company, 24x7 Learning, to provide Web and video conferencing software, says Market Watch.

Through this partnership with iLinc, 24x7 Learning will integrate iLinc's Web conferencing software and online collaboration solutions with its enterprise solution and offer it to clients.

"iLinc's solutions will be implemented as part of our Corporate Virtual University solutions to facilitate the spread of learning in the corporate [environment]. We will also optimally leverage iLinc in Avagmah, our continuing education initiative to reach out to students across geographies," said Anil Chhikara, president of 24x7 Learning.