Lagan unveils call centre

Lagan, a provider of enterprise case management solutions, has unveiled a new Lagan Human Services Call Centre solution specifically designed for health and human services agencies in North America, according to Call Centre Clinic.

The solution enables agencies to handle a range of functions depending on the programmes administered, from simple change of address or general programme information, to eligibility and enrolment services.

"In this difficult economic environment, the Lagan Human Services Call Centre solution provides an opportunity for human services agencies to achieve incremental modernisation and have a positive impact on day-to-day operations while realising a high value return," says Des Speed, CEO of Lagan.

Virgin Media has completed the implementation of a data migration and relationship management software project intended to improve customer service and accelerate product releases, computing.co.uk reports.

The rollout of the system follows a decision to consolidate the four legacy billing systems in place at NTL and Telewest, which formed Virgin Media in 2007.

Following the migration, around five million customer accounts are now running on the new platform.

Amcom Software is updating its call centre suite with the introduction of radio frequency identification (RFID) capabilities, making Amcom the first to market with such technology in the call centre industry, reports TMCnet.

The company provides mission-critical call centre software, now equipped with RFID and able to deliver precise, automated staff location and management capabilities.

The technology works with the Amcom system to automatically update where hospital staff is located in order to expedite quick and accurate contact.