Leading analyst firm positions Oracle in Leaders Quadrant in Magic Quadrant for Field Service Management

Oracle has announced that both Oracle E-Business Suite and Oracle's Siebel Field Service have been included in this year's Gartner Magic Quadrant for Field Service Management, 2008 and Siebel Field Service has been positioned in the Leaders Quadrant.

The Gartner Magic Quadrant provides guidance for organisations that are seeking to purchase, replace or upgrade their solutions, and it positions vendors within a particular market segment based on their completeness of vision and their ability to execute on that vision.

According to Gartner, vendors in the Leaders Quadrant "demonstrate not only market strength based on installed base depth, but also affect market trends in all categories of the criteria on which they are evaluated, and users of the software feel they are gaining a competitive advantage over others in their industry".

Siebel Field Service offers a mature and feature-rich product that is tightly integrated with Siebel Call Center, Customer Service and Sales Automation.

Siebel Field Service enables businesses to dramatically enhance their customer service offerings with support for everything from call routing and asset management to on-site invoicing and mobile connectivity. It can also be easily integrated with other Oracle and third-party applications to create a comprehensive, multi-channel service solution.

Siebel Field Service is ideal for business looking to deploy best of breed field service, integrated with third-party systems and for customers already using Siebel Call Center, Customer Service and Sales Automation.

Oracle Field Service, part of the Oracle E-Business Suite, increases customer satisfaction and profitability by automating and optimising the dispatching of field technicians to service calls. Powerful algorithms, like Geographic Clustering, work in the background to more accurately predict customer appointment times and service delivery windows. The Mobile Wireless Handheld and Laptop applications keep the field worker completely synchronised, even in disconnected environments. Integration with Google Maps offers dispatchers a rich and detailed visualisation of technician routes and work assignments.

Oracle E-Business Suite Field Service is a natural fit for existing customers of the Oracle E-Business Suite with asset-intensive businesses, particularly high-technology and industrial manufacturing.

"Our field service operations are a critical component of our business and integral to our overall customer strategy," said Chris Norman, Senior Project Manager, Enterprise Technology, Ingersoll Rand. "With Siebel Field Service, we have not only automated processes and created cost-saving efficiencies, we have also been able to exceed customer expectations by improving our service delivery capabilities."

"We are pleased that our Field Service offerings have been evaluated and placed by Gartner," said Anthony Lye, Senior Vice-President of Oracle CRM. "Our field service products have been tested and proven by hundreds of customers who have successfully implemented Oracle to differentiate their businesses with exceptional service."

The Magic Quadrant is copyrighted 2008 by Gartner, Inc and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.