Leading ITSM solution now affordable to medium-size companies

Medium-size companies often have the same service desk requirements that larger enterprises have, but cannot afford the cost of a typical enterprise ITSM service desk solution and they tend to implement less costly software solution that at times do not meet a lot of their requirements.

The end result is that they get to a situation where they either continue with unhappy users due to lack of delivery or spend a lot more money trying to make the lower cost solution become a more enterprise system.

Recently HP introduced a package of its leading HP Service Manager enterprise solution that is now very well priced to be more affordable by medium-size companies.

SORTIT, an HP partner and which specialises in providing HP Service Manager consulting and implementation services to customers, has also come to the party and is offering a reduced services cost to medium-size companies that purchase the software through the company.

This should be good news for IT departments of medium-size companies which have a need to better service their business users, especially in the current climate of budget constraints.

The HP Service Manager solution delivers integrated functionality for the following disciplines:

* Call/interaction management
* Incident management
* Problem management
* Change management
* SLA management
* Configuration management / CMDB
* Knowledge management
* Request management
* Service catalogue management
* Self-service