Level4, the outsourced networking company within the DataPro Group, unveiled its new re-energised brand and expanded service offering at a recent event held in Johannesburg.
David Westgate, joint-MD of Level4, said: "We are constantly looking for ways of taking our service delivery to the next level. Harnessing technology to improve efficiencies and ultimately smoothing communication with our customers, will be the our major focus for Level4 as part of our regeneration."
With Level4`s focus on enhanced service delivery, the company is implementing a range of "easier and quickly communication tools". These include an online quote request facility and online fault reporting tool, ensuring the customers will be attended to at their earliest convenience. We will still offer that personal touch as you have come to know over the years.
Cathleen van den Berg, newly appointed joint-MD of Level4 and former hardware sales manager at DataPro, said: "Level4 is by no means a new business but we felt like the brand needed a new injection of energy. We wanted a look that reflected the dynamic, fast-paced and energetic culture of our business."
Level4, which was a component of the merging with Casey Holdings as part of DataPro Group`s going public in 2004, has taken advantage of being able to service companies like DataPro, Voxtelecom and BizCall within the DataPro Group by growing its base range of SME and emerging corporate customers.
Van den Berg added: "We have a very solid reputation as a company with high service levels that we have maintained as we have grown - and we intend to make sure this remains the case. We are, however, introducing several new service tools to make servicing our customers even more efficient and ultimately more convenient to our customer."
As part of the plan Level4 will also be utilising the expanded network within fellow DataPro group company, @lantic Internet Services. @lantic has a 600-plus reseller network that comprises IT companies delivering similar services to their local markets, also mostly SMEs. These companies are based across South Africa and will give Level4 an extensive national footprint.
With the company`s strategic importance to DataPro Group in mind, the group has appointed joint-MDs Cathleen van den Berg and Dave Westgate, with Paul Muller, Sandy Wentzel, Douglas Reed (CEO of DataPro Group) and Gary Sweidan as company directors.
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