Intuate Group, in partnership with ITWeb, will present the latest innovations and sophisticated technologies within the contact centre space at its “Leveraging the Contact Centre” breakfast executive forum on 10 March 2011 at the Southern Sun Grayston, Sandton.
Cost-effective call centres of the future are driven by modern technology. Speakers at the session will look at how technology is changing call centres by enabling radical process improvement and automation through integration with back office systems and functions.
Local and international speakers include futurist, philosopher, problem solver and business consultant, Pieter de Villiers; senior vice-president for Noble Systems Corporation, Chris Hodges; and director of product and services at Intuate Group, Mark Edwards.
The session starts at 7:30am for 8am. Kindly note, space is limited at this free event. Please book to secure your seat before 21 February 2011, via e-mail at Maggie@itweb.co.za.
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