Steve Feeney, FrontRange Solutions Sales Director, Northern Europe, will direct the strategic initiatives of FrontRange Solutions (SA) - with a particular focus on increasing revenues by aggressively developing the African market.
"South Africa and the rest of Africa have always been important markets for FrontRange," Feeney says. "And by bringing them directly under the auspices of the Northern Europe office, we can now provide much more targeted support for the local team`s operations - thereby ensuring that customers get the full benefit of all of FrontRange`s global expertise and experience in all situations."
Feeney will make monthly visits to South Africa to meet regional staff and existing and prospective customers. Paul Bornhutter, FrontRange Solutions (SA) product general manger for Africa, will continue to manage the regional office`s day-to-day operations.
Feeney says he sees the change in management structure of FrontRange Solutions (SA) as an opportunity to build on the regional office`s extremely successful track record. "It`s really a matter of refining the alignment of the local and global operations so that South African and African customers are not at the end of a line of communication and service but are brought into the heart of FrontRange Solutions` international service and product network."
Share
FrontRange Solutions develops award-winning software and solutions used by more than 130 000 companies and over 1.3 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. Headquartered in Pleasanton, California, global offices include United Kingdom, Germany, South Africa, Australia, Poland, Russia, China, Australia and Singapore. FrontRange product families are designed to optimise customer investment by their interoperability, specifically for small to medium enterprise and distributed enterprise organisations.
Solution families are defined by three customer-centric market areas: customer relationship management including GoldMine; IT service management including the HEAT, ITSM and Infrastructure Management product lines; and communication interaction management including IP Office, GoldMine IP Voice Suite and IP Contact Centre. This comprehensive product set provides a unique customer service and support scenario, designed to be unrivalled in the market today.
Customers representing 44% of the Fortune 100 and 76% of the FTSE 100 include Coca-Cola, Shell Oil, Prudential Securities, 'Electricit'e de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. South African customers include De Beers, Standard Bank, Volkswagen SA, UCS Solutions, Bytes Technology, Dawn Wing Couriers, Life Healthcare and ArabellaSheraton. For more information, contact +27 11 325 5600 or visit www.frontrange.co.za.
Editorial contacts