M-IT, the managed services division of EOH, has acquired MultiPath, a 150-seat, 300-staff outsourcing call centre, in Randburg. It says this is in a bid to strengthen its presence in the outsourcing space.
The acquisition increases the number of employees in the group's outsourcing division to over 600, and the group's total staff complement to over 1 600, the company said in a statement announcing the deal.
MultiPath provides high-level call centre solutions to various blue chip corporates and the public sector in 37 African and European languages.
According to Lucky Khumalo, CEO of M-IT and deputy CEO of EOH, the gain is closely tied to the group's strategy to expand its annuity business, particularly in the outsourcing sector, and is in line with M-IT's plans to operate a 600-seater global service desk within the next 18 months.
"While always advancing the growth of all our service offerings, we are particularly advocating this on the outsourcing side. The experience that MultiPath brings to the table, and particularly the size of the company, makes it possible for us to reach our 18-month growth plan realistically and confidently," he states.
The acquisition also brings with it a strong management team, M-IT says, and, as MultiPath is an Empowerdex-rated BEE company with 85% previously-disadvantaged individual (PDI) staff, the acquisition will further enhance EOH's already high BEE rating.
EOH Group financial director John King says the acquisition of MultiPath will benefit all stakeholders - staff, clients, partners and the community - and also promote EOH's commitment to employment equity and the advancement of PDIs. He claims M-IT's ISO9001:2000 certification will enable MultiPath to realise its full potential.
According to the statement, MultiPath has enjoyed solid growth since opening its doors in January 2003 as a five-seater, 10-staff call centre. CEO Ian Gordon Cumming says the marriage of MultiPath's call centre outsourcing strengths with M-IT's IT outsourcing competencies positions it in a significantly broader business landscape.
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