Macro 4 has been named as an "outstanding vendor" by Time Customer Service, Inc, the fulfilment arm of Time Inc. Only six of the hundreds of companies that Time Customer Service (TCS) works with were selected for this award for 2002.
TCS manages the data centre and customer service operation where it handles the fulfilment for over 30 of the Time Inc Magazine titles such as Time, Sport Illustrated, People, Fortune etc, along with other companies such as National Geographic and Martha Stewart. Macro 4 is one of only four software companies to have earned this distinction in the 15-year history of this award.
Macro 4 provided TCS with three mainframe application availability products: Dumpmaster for fault diagnosis, Tracemaster for interactive debugging and Insync for data manipulation. Collectively, the products help TCS keep the production applications running smoothly at their data centre.
As a customer service organisation, TCS had set forth some fairly stringent criteria for the award:
* High performance levels in delivery, receiving, invoicing, quality.
* Value-added contributions which aid TCS in problem solving and new technology.
* Demonstrative total company commitment to customer service.
* Continuous improvement by specific contributions during the past 12 months.
"We hold our vendors to a very high level of performance in order to meet the requirements of our clients in and outside the AOL/Time Warner Family" says Jane Sineway, Purchasing Manager for TCS. "We think it`s important to recognise excellence and responsiveness in the companies that help contribute to our success," she adds noting that that TCS processes more than 260 million outgoing pieces of mail annually as well as all incoming orders and payment processing from subscribers.
"This is a big deal in Time`s eyes and ours!" states George Novitsky, Senior Vice-President at Macro 4, who accepted the award at the annual dinner held at TCS`s Tampa headquarters. "Time Customer Service was converting from competing products and established some very demanding criteria in terms of performance and conversion, particularly with our Tracemaster product. We knew we could meet their requirements, but were pleasantly surprised that we performed at levels worthy of their Outstanding Vendor Award."
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Macro 4 is a leading independent developer of world-class business-enabling solutions:
* Business Information Logistics - document management and delivery for the multi-channel enterprise.
* Application Availability - OS/390 application development, testing and deployment
* Systems Management - system automation, connectivity and performance monitoring.
Macro 4 and Time Customer Service
Our solutions sustain complex traditional and e-business environments, enabling companies to realise their business goals and achieve competitive and financial advantage. With more than 30 years` experience, the company`s key strengths lie in its enviable ability to provide major organisations worldwide with innovative and scalable computing solutions that meet their real business requirements today and in the future.
All Macro 4 solutions are supported by comprehensive professional services and are available through an established network of subsidiaries and international business partners.