Madge Networks, a global network solutions provider, has accredited SARCOM as the first Madge Authorized Service Partner (MASP) in the US. The award reflects SARCOM`s high quality of service, commitment and support for customers of Madge Token Ring and ATM products.
SARCOM qualified for the MASP program by meeting stringent high standards for Madge product and technology support. Its engineers completed a comprehensive training curriculum to become Madge Certified Service Engineers (MCSE), qualifying them to install, configure and maintain Madge Token Ring networks. The company, which already sells Madge Token Ring adapters, will be reselling Smart DeskStream", Smart Ringswitch Express" and Smart Ringswitch Plus" Token Ring switches as well as Madge` s High Speed Token Ring and ATM solutions.
"At SARCOM we place a strong focus on customer satisfaction and are pleased to be recognized as a Madge Authorized Service Partner," commented Wade Hicks, vice president of services at SARCOM. "Working closely with Madge, we are able to enhance our ability and expertise in providing tailor-made Token Ring customer networking solutions."
SARCOM will have direct access to high level technical support from Madge. Under the MASP program, partners are audited annually to ensure consistent service quality standards are maintained. Partners must be able to demonstrate that they can deliver a fully functional service operation providing customers with a flexible service tailored to their business needs, experienced technicians and around-the-clock access.
"Supporting our customers is our top priority and this philosophy is shared by SARCOM," says Wendy Gouldthorpe, service business development manager at Madge Networks. "SARCOM has demonstrated high standards in the quality of its customer service and technical knowledge required to qualify for the MASP program. SARCOM will have access to a wealth of Madge resources to enable them to deliver this. Working with us, they will be acting as a vital interface between customers and the entire Madge support infrastructure."
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SARCOM
SARCOM offers its customers a single source for technology integration solutions, with a comprehensive portfolio of products and services required to successfully design, develop, implement and manage information technology projects, primarily for Fortune 2000 companies. SARCOM`s national business practices include Acquisition Services, Desktop Services, Enterprise Education Services, and Network Services with a focus on Consulting Support and Project Management. SARCOM has 23 branches nationwide. The company employs approximately 2800 people, 1600 whom are engineering or technical professionals. In recent years, SARCOM has experienced significant growth with annual sales in excess of $700 million. For more information on SARCOM, visit www.sarcom.com.
Madge Networks
Founded in 1986, Madge Networks (NASDAQ NM: MADGF) is a global managed network services and product solutions provider specializing in mission-critical enterprise needs. The company`s goal is to optimize the implementation of enterprises` voice, video and data networks with the ultimate aim of converging all networking needs on Internet Protocol (IP) solutions. The company`s main business centers are at Wexham Springs, United Kingdom, Eatontown, New Jersey and San Jose, California. Information about Madge`s complete range of products and services can be accessed on the World Wide Web at www.madge.com.
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