Mahindra opens Philippine BPO
According to the Telecom Paper, the company recently signed a multi-million dollar deal as one of the preferred BPO partners for strategic outsourcing with an unnamed telecommunications company in the Philippines.
The deal is spread over a period of three years. Tech Mahindra will provide the client with contact centre support for sales and back office, customer care and technical support for mobile post-aid, landline, and broadband customers.
The end-customer mix will include both retail as well as high-end business customers of the client.
Meanwhile, Domain-b reports that Tech Mahindra has set up a contact centre at Manila to enable and deliver these services to the clients.
The company already serves clients in seven African countries, including Nigeria, Zambia, Malawi, Ghana and Gabon, while new centres in Congo, DRC and Congo Brazzaville are expected to start operations within the next few months.
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