In order to hold a competitive edge by offering exceptional customer service, many organisations have adopted or are in the process of adopting Lean Six Sigma methodologies designed to review business processes and make the changes required to improve a company's efficiency, rationalise staff usage, and in turn lower operating costs.
“The heart of Six Sigma is the desire to increase quality by reducing defects. But while this can lead to high-quality products or services, it can also lead to long lead times and more complex processes, driving up organisational costs.” - Forrester Research: 'The Strategic Language of Transformation Unlocks the Power of BPM, Part 1', 2011)
Without adequate tools to manage and control this process efficiently, implementing and modifying business processes can be a complex and time-consuming exercise. Business process management (BPM) enriches Lean Six Sigma by providing control and management of the process, which ensures that individual employees follow best practice and are guided and aided through the execution of their tasks. Not only is it essential that the process supports best practice, but also that it can be easily modified as the business changes, and as opportunities for improvement are identified or external requirements for change are imposed.
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