Mastech Corporation, a leading worldwide provider of information technology (IT) services, announced today that it has won a substantial contract to help the Country Companies insurance group implement Siebel Systems software in its Customer Acquisition Center (CAC) and other call centers.
Mastech, which was recently named a Premier Consulting Partner by Siebel Systems, will play a lead role in the CAC implementation and will support implementations in the Country Companies service center and centralized claims adjusting unit. Mastech expects to complete the project by the first quarter of 2000.
"We are extremely pleased to have been selected by Country Companies to maximize its investment in Siebel Systems products," said Lisa Kustra, Mastech`s Senior Vice President, Enterprise Package Solutions. "Mastech has the capabilities and expertise to help this rapidly growing organization solve its IT challenges."
"We selected Mastech not only because their enterprise package implementation track record is impressive, but also for the quality of their key partnerships with strategic customer relationship management package vendors such as Siebel Systems," said Dan LeSeure, a Country Companies application development manager. "We also are impressed with Mastech`s rapid application deployment methodology, The Mastech MethodologySM, featuring their innovative fixed time and fixed price philosophy.
"We are looking forward to working with Mastech on future Siebel implementations for our agents and field claims offices."
Mastech has provided a range of IT services to Country Companies since 1991.
Mastech launched its Customer Interaction Management (CIM) practice in December 1998 and has already seen a wide range of demand for its services. Robert Lang, Mastech`s CIM Practice Director said, "We are gratified to see that customers are responding to all Mastech has to offer in this area: experienced talent, fixed price and fixed time methodology, competitive pricing, and willingness to partner."
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