Mastech Corporation, a leading worldwide provider of information technology (IT) services, today announced it will be presenting at several venues of Genesys Telecommunications Laboratories`, "Get Smart" educational seminar series. Featuring presentations, case studies and product demonstrations, the seminar series will educate attendees on the role of call/contact center applications in improving customer service.
Mastech`s role will be to educate attendees about how to use the Internet to improve customer interaction effectiveness by expanding communications channels, including the Web, e-mail and video. Other topics Mastech will explore include enhancing the knowledge and efficiency of customer service agents and leveraging customer information throughout the enterprise.
"Any organization seeking to improve customer service through enterprise interaction management will get the value of discovering how leading IT organizations are managing and optimizing customer relationships," said Rob Lang, Director of Mastech`s Customer Interaction Management Practice (CIM). Lang is scheduled to speak at "Get Smart" seminars slated for Minneapolis, MN, Seattle, WA, and Phoenix, AZ. Eric Carlson, Technical Manager of CIM, will also be a seminar presenter.
The half-day seminar, for which attendees can register by calling 888-GENESYS (option 3) or visiting the Genesys Web site http://www.genesyslab.com will be held free of charge in the following cities throughout the months of May and June:
Boston - May 4
New York City - May 6
Minneapolis - May 11
Seattle - May 13
Dallas - May 18
Chicago - May 20
Washington D.C. - May 26
San Francisco - June 2
Phoenix - June 3
Other companies presenting at the seminar series include Clarify, Inc.; CMA; Compaq Computer Corporation; Frost & Sullivan; Inforte; Meta Group; Onyx; Pelorus Group; Price WaterhouseCoopers; Siebel Systems, Inc. and Tibco.
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