National network integrator and infrastructure management specialist, Integr8 IT, has been selected as the outsourced-services partner to Master Currency, a southern African leader within the field of foreign exchange.
According to the services agreement in place, Integr8 IT is providing proactive and reactive national support for all Master Currency branches throughout SA. This includes services at desktop level.
To date, Integr8 IT has integrated its G8Keeper solution within the Master Currency network and this product will provide the required functionality and monitoring reports.
It has also implemented MailG8, an e-mail security and anti-spam solution. Integr8 IT, together with IBM, has also assisted the client with consultation and services around its disaster recovery methodology.
Master Currency is a renowned provider of financial services to travellers and has an extensive network of branches that cover key regions in South Africa, including the Western Cape, KwaZulu-Natal and Gauteng provinces.
The company's foremost direct service to customers is through its line of bureau de change branches that are strategically located in areas that are accessible and extensively used by the public, from the country's premier retail malls through to its international airports, including OR Tambo international airport and the Cape Town international airport.
Inter-branch connectivity and reliable ICT infrastructure is imperative to the daily operations of the company. Management at Master Currency required a partner with the proven capability, expertise and experience related to infrastructure management and reliable service.
A candidate partner was required to provide the most up-to-date and relevant advice pertaining to the ICT market. Integr8 IT was selected as the partner of choice based on these criteria.
"Our client's IT infrastructure is monitored via remote tools and the results are communicated directly to the company in order to provide constant and reliable insight," explains Robert Sussman, joint-MD, Integr8 IT.
"The objective has been to extend Integr8 IT's service offering so that it remains responsive, but also overlaid with the business requirements of Master Currency. This results in total solutions-support."
Integr8 IT technicians have identified a number of opportunities across Master Currency's platform that will be scoped, presented and implemented in the future, an example of this being MOM (Microsoft Operations Manager) and SMS (Systems Management Server) to replace its current remote desktop management software.
"We are pleased to have the opportunity to provide Master Currency with proactive service and support. This will, without a doubt, help the company to continue to provide the outstanding customer service levels the company is well known for," adds Sussman.
Share
Integr8 IT is a network technology services and solutions company. A renowned leader in the field of system integration, infrastructure management and support services, the company employs a wealth of highly skilled, best-of-breed, certified system engineers who are directly involved in high-level consulting, support and integration.
The company's core focus is on network infrastructures specialising in design, planning, deployment, management and maintenance. Offices are located in Johannesburg, Cape Town and Durban, with representation in Port Elizabeth, East London, and across the southern Africa region.
Integr8 IT is a Microsoft certified gold partner for advanced infrastructure solutions, network infrastructure solutions, information worker solutions and OEM solutions.
It has been acknowledged and accredited with many awards, namely: Microsoft Gold Partner of the Year, African ICT Achievers -CIO of the Year for Africa, Best Customer Experience of the Year, Network Infrastructure Solution of the Year, Security Solution of the Year for Middle-East, Africa, & Eastern Europe, Advanced Infrastructure Solutions, and many others, every year, since its inception.
Named as one of the country's Top ICT Companies and honoured with a position among SA's technology Top 100 companies, Integr8 IT has established itself as a strategic partner with numerous internationally-recognised technology vendors and industry-leaders, including: 3Com, Attix 5, CA, Citrix, Cisco, IBM, Intel, Microsoft, MTN Network Solutions, Sun Microsystems, T-Systems and Verizon Business.
Editorial contacts